Refund Policy
Last updated: 20 August 2026
General Policy
All sales are final. Once a service has been purchased and/or delivered, no refunds, cancellations, or exchanges are provided. This applies to all services offered on the Good Luck Ginie platform, including but not limited to:
- Astrology consultations (live and recorded)
- Personalised birth chart reports
- Vedic remedy prescriptions and access
- Any other digital content or services
Reasons for No Refund
Our services are digital in nature and involve personalised astrological analysis. Once delivered, the content cannot be "returned". Additionally, the time and expertise of our astrologers is expended upon delivery of each service.
Failed Payments
If a payment fails or is deducted without a successful transaction, the amount will be automatically reversed to your original payment method within 5–10 business days. If this does not occur, please contact your bank or payment provider first, then reach out to us.
Technical Issues
If you experience a technical issue that prevents you from accessing a purchased service (e.g., video not loading, report not accessible), please contact us at support@goodluckginie.com within 48 hours. We will investigate and, at our sole discretion, provide access restoration or an alternative solution — not a refund.
Statutory Rights
Nothing in this policy affects your statutory rights under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Disputes
Any dispute arising from this policy shall be subject to the jurisdiction of the courts in Dehradun, Uttarakhand, India.
Contact
For questions about this policy, contact us at support@goodluckginie.com.